WiFi UAE means free nationwide WiFi access for everyone. What’s more, you can also enjoy high-speed access to all UAE government online services.
WiFi UAE is currently only available to UAE mobile numbers. Soon you’ll be able to connect using an international mobile number.
Free WiFi UAE :
Get connected at good download and upload speeds.
Access government websites.
Check your email.
Connect to your preferred social media apps.
Use your favourite text-based chat applications.
Premium WiFi UAE :
Enjoy internet access at high download and upload speeds.
Access government websites.
Upload and download media files.
Connect to your preferred social media apps.
Check your email.
Use your favourite video and chat applications.
Enjoy seamless access to video streaming.
Get access to VPN and peer-to-peer services
1 - What is WiFi UAE?
WiFi UAE is country-wide initiative linked to UAE Vision 2021. The plan is to have a free, high-speed wireless internet connection that people can access through their smartphone, tablet or Laptop. As part of du’s commitment to support the Emirate’s growth, we have launched a high-speed WiFi service across the UAE that allows residents and visitors to access the internet on the go.
WiFi UAE will enable all UAE residents to access WiFi in public areas.
WiFi UAE will be available across Dubai’s top public areas and transportation. WiFi UAE will now be available to use in many sites including Dubai RTA Taxis, Dubai Metro and Abu Dhabi buses. For the list of WiFi UAE hotspots visit https://www.du.ae/WiFi-uae/locations.
2 - How do I use WiFi UAE?
For you to enjoy the WiFi UAE service, you need to make sure that:
1. The device being used is WiFi-enabled (mobiles, laptops or tablets in order to access the WiFi service).
2. Then search for the wireless networks in range and you should select @WiFi UAE from du’s network (SSID).
3. Authentication via SMS is on a valid UAE mobile number (du or Etisalat numbers), according to regulatory guidelines.
Select a WiFi package that suits your needs:
• WiFi UAE Free
• Premium WiFi
Once WiFi UAE from du is selected, either a popup page will automatically load or you should open the internet browser and type in www.du.ae where you will be directed to the WiFi landing page and then follow the below steps (make sure the address typed into the browser is http:// and not https://):
WiFi UAE Free
• Enter your mobile number.
• Complete a mandatory online registration form. You only have to do this once.
• A WiFi OTP (One Time Password) will be sent to you via SMS. Enter the WiFi OTP and click ‘Continue'.
• There is one extra step for international mobile numbers only. After entering the WiFi OTP you will be redirected to the UAE “SmartPass” page where you need to enter your passport number, Nationality and date of birth. If these details match with your immigration records you will be granted access to the Internet.
• In the Dubai RTA Taxis and Abu Dhabi Buses every user of WiFi UAE can have 50MB of free Internet access per day.
• In other WiFi UAE sites each session is 60 minutes, after which a sponsored advertisement will play. But once that's done, you can enjoy another 60 minutes of free WiFi again.
WiFi UAE Premium
• Enter your mobile number.
• Complete a mandatory online registration form. You only have to do this once.
• A WiFi OTP will be sent to you via SMS. Enter the WiFi OTP and click 'Continue'.
• There is one extra step for international mobile numbers only. After entering the WiFi OTP you will be redirected to the UAE “SmartPass” page where you need to enter your passport number, Nationality and date of birth. If these details match with your immigration records you will be granted access to the Internet.
• Select your payment method. You can pay with any du recharge cards or GCC issued credit cards.
• Complete the payment steps and enjoy WiFi Premium speeds.
DID YOU KNOW?
Customer can use the WiFi UAE multiple times in a day.
Customer will have to fill the registration form only once to use WiFi UAE. It is a mandatory step for Free WiFi and optional for Premium WiFi
After 60 minutes, customers have to watch the video from the sponsors, then they can enjoy another free 60 minutes WiFi at limited speed.
Only one WiFi session per mobile number is allowed at any time.
3 - What are the charges and payment methods for Premium WiFi UAE?
There are two Premium WiFi packages that you can select:
Price (VAT Inclusive) Type WiFi Access Time Validity (days)
AED 5 One Time Unlimited Daily (24 hours)
AED 25 One Time Unlimited 7 days
There are three payment methods that you can select from when purchasing the Premium WiFi packages:
1. du Recharge cards
2. Credit card (GCC only)
3. du Account (du Consumer subscribers only)
If the Premium WiFi balance depletes or expires, then you can buy another package and continue using the service.
DID YOU KNOW?
Once the validity of the Premium WiFi balance expires, then any remaining balance will be lost.
Customers can only have one Premium WiFi package at a time.
For a package that doesn’t have a du Recharge denomination then the payment method will ONLY be with a GCC Credit Card or du Account (du Consumer subscribers only).
How can I check the remaining Premium WiFi Data balance?
You can check your remaining balance and validity of the Premium WiFi UAE by:
• Prepaid and postpaid - SMS 'WIFIUAE' to 1355
• WiFi UAE landing page
What is the speed of the complimentary WiFi UAE?
The complimentary WiFi service speed is 512Kbps.
Premium WiFi service is a high-speed internet connection that allows you to take advantage of broadband access.
The speed of the WiFi connection varies and is affected by several factors such as:
• The number of active users at a hotspot location.
• The distance of your device from the access point.
Can I access government sites with WiFi UAE?
You can access all government websites at high speed, while enjoying the WiFi Free and Premium sessions.
Is there a data limit or time limit for WiFi UAE Free access?
There is a data limit of 50MB per day if you use in Dubai RTA taxis and Abu Dhabi Taxis. There is no data limit in other WiFi UAE sites, but there is a time limit of 60 minutes per session. A sponsored advertisement will play after everytime you re-authenticate to start a new WiFi session.
How can I check the remaining Premium WiFi Data balance?
You can check your remaining balance and validity of the Premium WiFi UAE by:
• Prepaid and postpaid - SMS 'WIFIUAE' to 1355
• WiFi UAE landing page
What is the speed of the complimentary WiFi UAE?
The complimentary WiFi service speed is 512Kbps.
Premium WiFi service is a high-speed internet connection that allows you to take advantage of broadband access.
The speed of the WiFi connection varies and is affected by several factors such as:
• The number of active users at a hotspot location.
• The distance of your device from the access point.
Can I access government sites with WiFi UAE?
You can access all government websites at high speed, while enjoying the WiFi Free and Premium sessions.
Is there a data limit or time limit for WiFi UAE Free access?
There is a data limit of 50MB per day if you use in Dubai RTA taxis and Abu Dhabi Taxis. There is no data limit in other WiFi UAE sites, but there is a time limit of 60 minutes per session. A sponsored advertisement will play after everytime you re-authenticate to start a new WiFi session.
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